Delivery & Returns
- Do not install or use any unwanted items. This counts as acceptance of goods and the item is then non-returnable and non-refundable.
- Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receipt of the goods, without giving a reason. If you are not ordering a replacement, a charge of £49.99 will be incurred to collect the item from you.
- You must notify us of your wish to cancel within 7 days, starting the day after delivery.
- You have the choice of returning the goods via your own means (to Comfy House Ltd, 9 The Avenue, Kidsgrove, ST7 1AA), or requesting that we collect them.
- You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
- We reserve the right to apply re-handling charges for returned items under some circumstances:
- The goods received back are 'as new' but incomplete; i.e. missing components and/or accessories.
- The returned products are missing their original packaging.
- The cancellation was requested after the 7 day notification period.
- We do not accept returns and will not provide refunds under the following circumstances:
- The goods you wish to return are in any condition other than 'as new'.
- The goods have been installed and/or used.
- Cables have been cut or terminated.
Delivery and Returns
Comfy House deliver to selected UK locations within Staffordshire and Cheshire. Where a customer resides outside of this postcode radius we recommend contacting the store on 01782 775858 or firstname.lastname@example.org to discuss the delivery options. Prices for all goods do not include delivery unless otherwise stated. All prices quoted include UK VAT at 20% where applicable. We reserve the right to refuse orders. Any return carriage charges will be at the customers cost in the first instance. On inspection, should a product be found to be faulty, then the return carriage costs will be reimbursed. We will gladly exchange products for "non-fault" reasons, but you will be liable for all subsequent carriage charges. All payments must be in UK Sterling.
Comfy House will deliver all purchased goods within a window of 2 days. Comfy House will contact all customers immediately after a sale has been made to confirm the delivery details.